When you arrived in your building, you were given 2 or 3 access badges (depending on your address). You can request additional badges which will be given to you against payment of a deposit of 15€/badge (note, payment by Bancontact only). This deposit will be returned to you when you leave your accommodation - unless a badge has been lost. Any lost badge must be reported, for obvious building security reasons. You must inform us of the numbers and/or colors of badges remaining in your possession. A new badge will be given to you against payment of a new deposit of 15€.
Upon simple request (written or by phone), a payment plan can be arranged with the Legal Department.
Any dispute must be addressed in writing (letter, email, ...) to the Technical Service within 7 days of receiving the recovery note. A written response will be provided to each dispute.
Decorative work (painting, installation of blinds or curtains, ...) does not require special authorization. However, heavy renovation work (knocking down a wall, replacing a bathtub with a shower, ...) must be submitted in writing (letter, email, ...) for the owner's approval. These works may be at the expense of the occupant, depending on the nature and necessity of the planned work. For work subject to AVIQ assistance, the authorization form and the occupational therapist's report must be sent to the Technical Service and a visit to the accommodation is carried out to verify the feasibility of the planned work.
The MAMIPA repair service is accessible 24/7 to quickly make an appointment with a technician. Dial the following number: 078/15.87.88 and select the brand of your device from the menu: Bulex Chaffoteaux Other brand You should NEVER PAY ANYTHING for the call-out and repair, the costs are addressed to Maison Liégeoise. If money is demanded from you or if you receive a bill, you must immediately notify the Technical Service.
Calls are received by our agents from Monday to Friday between 9am and 12pm. Outside of these hours, and only for vital emergencies, an on-call service can be contacted at 04/341.88.01 In case of an emergency (water leaks, power outage in the apartment, overflowing toilet, gas smell, ...) an on-call agent will be notified and will take the necessary measures to solve the problem. So remember to communicate your full address as well as a phone number to reach you!